Legal

Refund Policy

Placeholder document. This page sets out the structure and intent of the policy. The final wording must be reviewed and approved by HMA and its legal advisors before launch.

1. Monthly memberships

Membership fees are charged monthly in advance. Because access is granted immediately, fees for a period already started are generally not refundable.

2. When we will refund

Duplicate or incorrectly processed payments.
A technical fault on our side that prevented you from using paid features.
Where a refund is required by South African consumer protection law.

3. When we will not refund

Change of mind after the billing period has started.
Not finding a match during the membership period.
Accounts suspended or removed for breaching our terms or community standards.

4. How to request a refund

Email hmafrica007@gmail.com within 14 days of the charge with your account email and the reason for the request. We will respond within 5 business days. Approved refunds are paid to the original payment method.